Where this is Achieved
Development of a customer database for a small retail concern occurs at two sites, the customer premises and developer house. The peculiarities of the brief will be resolved and development proceeds, with the occasional meeting punctuated by phone, fax or web dialogue until the system is satisfactorily installed.
However, consider the case for a corporate forecasting system involving the close co-operation of in-house and external 3rd-party developers, project managers, field staff, IS, IT, network, comms, training, human resources and other interested parties and the potential for disruption to normal business becomes immense.
Out-of-hours access to a high-security inert gas mixtures protected corporate server room requires clearance, paper or electronic, and these mechanisms and procedures often dictate protracted dialogue, an electronic and manual paper chase involving staff on- and off-site whose responsibility domains may not overlap. Without appropriate clearance, scheduled or unplanned access to the building, floor or room will be prohibited. This may appear an extreme case but the processes apply equally to a small business concern. Ensure controlled disruption.
Disruption management for scheduled or unforeseen events is one of the most overlooked aspects to successful systems implementation.